Established in 2015 and set a few minutes walk from Bournemouth beach and around the corner from the city centre with shops and restaurants galore The Hampton by Hilton is a decent place to stay when visiting this seaside city.
An open, light and airy reception with floor to ceiling widows and a corner reception, which leads through to a comfortable bar area and restaurant.
The staff were fine, we booked an accessible room for our 2 night stay and even though they had all the necessary information they had not put us in an accessible room!!
To say they were initially a little unhelpful until the hubby went and spoke to them after we were settled in, would be an understatement. But it all got sorted in the end.
We were on the first floor, the room was light and extremely spacious.
The wet room Bathroom was a very good size.
Unfortunately no sea view for us, but in a few minutes you could be by the sea listening to the waves!!
There is parking underneath the hotel at a charge of £13 per day. But once parked up you are in walking distance to everything you need, as long as you don’t mind a few hills here and there.
And if you haven’t had enough of a workout with the hills there is a small but well equipped gym.
The small but open restaurant area serves a complimentary breakfast from hot buffet full English, freshly baked pastries, waffles, cereals, fruit and yoghurt. A decent array of choices to start the day.
Wheelchair Access – 3 out of 5
Even though on booking we had discussed our access requirements these got completely overlooked, as said above and the way it was dealt with was not exactly helpful. Therefore if you are staying here do try to contact the hotel directly once you have made your booking as the notes from central reservations/other reservation sites seem to get overlooked.
There are disabled bays in the hotel car park underneath the hotel itself and this is chargeable.
It’s best to be dropped off at the ramp at the front of the hotel if your not the driver as it’s quite a steep walkway to get to the front of the hotel and ramp itself.
There are automatic sliding doors to enter the hotel and the reception area, this is flat and fully accessible. The bar and restaurant to the side of reception are easy to get to and tables in the restaurant are of a good height to get under in a wheelchair.
Lifts lead up to the bedrooms. The accessible bedroom was spacious but if I’m honest the beds in Hilton’s are always comfortable but very high, so I did need a hand to transfer over there were no alarm cords in the bedroom or bathroom.
The bathroom was large and we were really impressed with everything it had to offer until we realised there was no chair for the shower. When this got brought to us by housekeeping we were given a stool, initial thoughts were it was not ideal for a number of people who need to transfer onto it!! But with help to transfer and getting it in the right position it was actually more sturdy than some wall mounted shower chairs I have used.
To be honest due to where this hotel is set, up an extremely steep hill, I would advise if you are in a wheelchair and want to venture around Bournemouth this might not be the ideal place. The Hilton which is right next door is on a lower part of the hill which is not so steep and very accessible.
For the able bodied person this is a Great hotel to stay at, but for those with accessibility needs I was extremely underwhelmed. I was hoping to find a good accessible hotel that I could stay in Bournemouth if I wanted to come with my mum or friends, but sadly did not find what I was looking for. Therefore I will have to have to keep on looking.